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FAQ’s
Frequently Asked Questions (FAQs)
Welcome to the Vinoraa Help Center — your go-to space for quick answers and support. We’ve answered the most common questions about our products, orders, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our support team. We’re always happy to assist!
1. What kind of products does Vinoraa offer?
Vinoraa specializes in natural, handcrafted incense products including incense sticks, dhoop, cones, smudge bundles, wellness gifts, and meditation aids — all made using traditional methods and plant-based ingredients. We focus on purity, sustainability, and soulful aromatherapy.
2. Are Vinoraa incense products chemical-free?
Yes. All Vinoraa products are made using natural resins, herbs, essential oils, and plant extracts. We do not use synthetic fragrances, charcoal, or harmful chemicals. Our incense is safe to use for spiritual, meditative, and everyday home fragrance purposes.
3. How do I place an order?
Placing an order is easy:
Browse through our product categories.
Add your chosen items to the cart.
Proceed to checkout, fill in your details, and complete the payment.
You’ll receive an order confirmation via email or SMS.
4. What payment methods are accepted?
We accept a wide range of payment options including:
Credit/Debit Cards (Visa, Mastercard, RuPay)
UPI and Wallets
Net Banking
Cash on Delivery (available within India only)
All transactions are secure and encrypted.
5. Do you ship internationally?
Yes, we ship worldwide. Whether you’re in India, the USA, Europe, or anywhere else, you can enjoy our handcrafted incense at your doorstep. Shipping charges and delivery timelines may vary based on your location. Learn more on our Shipping Policy page.
6. How long will it take to receive my order?
Domestic (India): 3–7 business days
International: 8–15 business days (depending on country and customs)
You’ll receive a tracking link once your order is shipped.
7. How can I track my order?
You’ll get an email or SMS with a tracking number and courier link after your order is dispatched. You can also track your order on our Track Order page using that number.
8. Do you accept returns or offer refunds?
Yes. If your product is damaged, defective, or incorrect, you can request a return or refund within 48 hours of delivery. For full details, visit our Refund and Return Policy page.
9. Can I cancel my order?
You can cancel your order before it is shipped. Please email us as soon as possible at support@vinoraa.com with your order ID. Once shipped, cancellations are not possible, but you may be eligible for return depending on the issue.
10. Do you offer gift cards?
Yes! You can purchase a Vinoraa digital gift card for your loved ones, perfect for birthdays, festivals, or spiritual milestones. Choose the amount, add a message, and we’ll deliver it to their inbox. Visit our Gift Card page to buy now.
11. Are your products suitable for meditation and yoga?
Absolutely. Vinoraa incense is crafted to enhance your yoga, meditation, and spiritual rituals. Our products create a calm, sacred atmosphere with healing scents like sandalwood, lavender, patchouli, sage, and more.