Shipping Policy

Shipping Policy

At Vinoraa, we take pride in delivering our handcrafted, natural incense and wellness products to customers around the world. Whether you’re located in India or overseas, we are committed to ensuring your order reaches you safely and on time. This Shipping Policy outlines our global delivery process, timelines, and terms.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Our team carefully inspects and packs every item to preserve the quality and integrity of each product. Orders placed on weekends or holidays are processed on the next working day.

2. Worldwide Shipping Availability

We proudly ship worldwide. Whether you’re in India, the US, Europe, Asia, or anywhere else, Vinoraa will deliver to your doorstep. International orders may be subject to customs duties or import taxes based on your country’s regulations, which are to be borne by the recipient.

If you have questions about delivery to your country, feel free to email us at r.ravinoindustries@gmail.com.

3. Estimated Delivery Times

• India (Domestic):

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Areas: 7–10 business days

• International Orders:

  • Standard International Shipping: 8–15 business days

  • Express International Shipping: 5–10 business days (available on request)

Delivery times may vary due to customs clearance or unforeseen logistics delays. We appreciate your patience during international transits.

4. Shipping Charges

• Within India:

  • Free shipping on prepaid orders above ₹499

  • ₹49 flat rate for orders below ₹499

• International Shipping:

  • Charges are calculated at checkout based on your location, order weight, and shipping method.

  • For bulk international orders or special requirements, please contact us for a custom quote.

5. Order Tracking

Once your order is shipped, you’ll receive an email or SMS with a tracking number and courier name. You can use this information to follow your order’s journey from our studio to your door.

For any tracking-related assistance, email us at r.ravinoindustries@gmail.com.

6. Undelivered or Delayed Orders

If a package is delayed or cannot be delivered due to incomplete address, unavailability, or customs clearance issues, we will contact you to resolve the issue. If the order is returned to us, re-shipping charges may apply.

7. Damaged or Lost Items

If your order arrives damaged or doesn’t arrive at all, please notify us within 48 hours. For damaged goods, include photographs of the product and packaging. We will promptly assist you with a replacement or refund, based on your preference.

8. Customs and Import Duties (For International Orders)

For international deliveries, customs duties, VAT, or import taxes (if applicable) will need to be paid by the customer, as per the laws of the receiving country. Vinoraa is not responsible for any delays or additional charges levied by customs authorities.

9. Need Help?

We’re here to assist you every step of the way.

📧 Email: r.ravinoindustries@gmail.com
🌐 Website: www.vinoraa.com
📍 Shipments dispatched from: India