Terms and Conditions

Terms and Conditions

Welcome to Vinoraa. These Terms and Conditions govern your access to and use of our website www.vinoraa.com and the products and services we offer. By visiting our website or making a purchase, you agree to comply with and be bound by the following terms. If you do not agree with any of these terms, you should not use our website.

Please read these Terms carefully before using our site or placing an order.

1. Website Use

Vinoraa grants you a limited, non-transferable, and revocable license to use this website for personal shopping and information purposes. You agree not to misuse or alter any content, attempt to hack or interfere with the site’s functionality, or use the website for unlawful purposes.

We reserve the right to restrict, suspend, or terminate your access to the website at any time without prior notice if we believe you have violated these terms.

2. Product Information

All products offered on Vinoraa.com are handcrafted using natural, eco-conscious ingredients. We aim to provide accurate product descriptions, images, pricing, and availability. However, minor variations in color, size, fragrance, or texture may occur due to the artisanal nature of the items.

We make every effort to ensure that product information is accurate and up to date, but we do not guarantee the accuracy, completeness, or reliability of any content. Vinoraa reserves the right to modify or discontinue any product without notice.

3. Order Acceptance and Fulfillment

Once an order is placed, you will receive an email confirmation. This acknowledgment does not signify acceptance of your order; we reserve the right to accept or decline your order for any reason. If your order is canceled after payment has been processed, we will issue a full refund.

Order fulfillment is subject to product availability, address verification, and successful payment processing. We reserve the right to refuse service to anyone at any time.

4. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated and are inclusive of applicable taxes. Prices are subject to change without notice.

We accept payments through secure third-party gateways. By submitting your payment information, you authorize us to charge the applicable amount for your order. Vinoraa is not responsible for any bank charges, payment delays, or gateway issues beyond our control.

5. Shipping and Delivery

Our goal is to deliver all products in a timely manner. Delivery timelines vary based on the shipping location and method selected. Delays may occur due to weather, carrier issues, or high demand.

Please refer to our Shipping Policy for detailed information regarding delivery timelines, charges, and tracking.

6. Returns and Refunds

We offer returns and refunds in accordance with our Refund and Return Policy. If you are unsatisfied with your purchase, you may request a return or refund within the specified timeframe, provided the item meets our return eligibility criteria.

Returns of used or opened products, or those without original packaging, will not be accepted.

7. Intellectual Property Rights

All content available on the website—including text, graphics, logos, product images, videos, audio clips, and digital downloads—is the intellectual property of Vinoraa and is protected under Indian and international copyright laws.

You may not copy, reproduce, modify, republish, upload, or distribute any part of this website without prior written permission from Vinoraa.

8. Third-Party Links

Vinoraa.com may contain links to third-party websites for your convenience. These links are provided solely for informational purposes and do not signify our endorsement. We are not responsible for the content, policies, or practices of any third-party websites.

Accessing such sites is at your own risk, and we recommend reviewing their terms and privacy policies before use.

9. Limitation of Liability

Vinoraa, its team, affiliates, or suppliers will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any products purchased through it.

All our incense and wellness products are intended for external, ritual, and aromatherapy use only. Results may vary, and we do not guarantee spiritual or medicinal outcomes.

10. Indemnification

By using our website, you agree to indemnify and hold harmless Vinoraa, its employees, affiliates, and partners from any claims, losses, liabilities, or expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

11. Termination

We reserve the right to terminate your access to our website at any time, with or without cause, and without prior notice. Upon termination, your right to use the site will immediately cease.

12. Changes to Terms and Conditions

Vinoraa reserves the right to modify, update, or replace any part of these Terms and Conditions at its discretion. Changes will be posted on this page, and your continued use of the site after such changes constitutes your acceptance of the new terms.

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from or relating to the use of this website or our products shall be subject to the exclusive jurisdiction of the courts located in India and worldwide.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us:

📧 Email: support@vinoraa.com
🌐 Website: www.vinoraa.com